Do you have some challenges with any facet of your Customer team. Not sure who to hire or what is needed to move your business forward.

Looking for someone who will dig into the day to day and become an integral part of your team. Add a highly skilled executive to your team at fraction of the cost of a FTE.

If you are looking for a great read check out my friends at Artemis and their insightful post on fractional leaders.

You are looking for help to better understand where to improve operations, how to scale the team, take on new markets or align your CS team to ICP and customer value.

Some examples of projects completed:

End to End Customer Journey

Scaling operations and efficiencies

Churn/Expansion Analysis

Is your customer success organization operating at peak performance?

Would you like to know about the Customer team at a potential investment portfolio company?

You are a CEO thinking about profitability and scale and would like a second opinion.

Leverage a programmatic audit of CS operations.

You current CS leader is a great person and you see them growing with you as the company grows.

Would it be nice if this leader had a sounding board to discuss challenges, strategies and the mistakes made when scaling rapidly in the CS world.