The Evolution of Customer Success is Value Dimension.
 

It’s time for an evolution in Customer Success.

VCubed lets you maximize your growth by ensuring each of your customers reaches their unique value potential!

 
 
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We Believe….

To maximize growth and extend the lifetime value of your customers, you need to ensure they reach their value potential, thereby creating natural barriers to competition.

Each customer has a unique value potential.

DO YOU KNOW THE VALUE REALIZATION SCORE FOR EACH OF YOUR CUSTOMERS?

learn more

 
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Did you know….

Every customer should be a brand ambassador for the value of your solution. If you don’t drive value into your customers’ business, the competition will.

 

92%

likelihood of Ceasing to Exist

If software companies grow at 20% annually.

 

60-70%

probability of selling to existing customer

The probability of selling to a new prospect is 5-20%

 
 

5%

Reduction in churn

Can increase profits anywhere from 25% to 125%

 

 

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VCubed

Old World - TRaditional Model

  • Customer Success segment strategies focus on vendor objectives.

  • Key metrics used focus on lagging indicators.

  • Risk assessments are lagging due to the use of point-in-time data.

  • Customer whitespace focuses on vendor and their product features.

  • Generic segment-based customer success plans focused on adoption.

  • Limited returns and scalability with generic Customer Success strategies.

New World - Value Dimension Model

  • Unique, customer-focused value optimization strategies utilizing prescriptive analytics.

  • Actionable, real-time and predictive performance analytics.

  • Predictive and real-time customer specific risk mitigation recommendations.

  • Customer whitespace focuses on Value Realization and Value Innovation.

  • Real-time customer specific Value Vectoring plans focused on Value Realization and Innovation.

  • Enhanced returns and scalability with focused strategies.

DO YOU KNOW YOUR LACUNA POTENTIAL?

 
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“ THE EVOLUTION OF CUSTOMER SUCCESS IS VALUE DIMENSION. ”

Craig & Craig